Shipping policy

 

🌺 Passion Moon Potions Shipping Policy

Thank you so much for shopping with Passion Moon Potions! We lovingly handcraft each order and appreciate your patience while we pack everything with care and aloha.

📦 Processing Time

Orders are processed within 7–14 business days (Monday–Thursday).
We do not process or ship orders on:

  • Fridays after 12 pm HST

  • Weekends

  • Holidays

If we’re experiencing a high volume of orders (especially during sales or seasonal launches), please allow a few extra days for processing. If your order is significantly delayed, we’ll notify you via email.

During scheduled summer travel dates, fulfillment times may be extended. Estimated shipping windows are listed on the website announcement bar and at checkout.

🚚 Shipping Rates & Delivery Times

Order Total Standard Shipping (3–7 business days)
$0 – $99.00 $12.80
$250+ Free Shipping

Shipping rates are calculated at checkout based on your order total.
🌍 We ship worldwide, and international rates are also calculated at checkout.

Overnight delivery is available only within the continental U.S.

📬 PO Boxes & APO/FPO/DPO

Yes, we ship to:

  • PO Boxes

  • U.S. Territories

  • APO/FPO/DPO military addresses

✉️ Order Confirmation & Tracking

You’ll receive a Shipment Confirmation email with tracking info once your order ships.
Tracking will become active within 24 hours.

🌐 International Orders

We happily ship worldwide!

  • Shipping is calculated at checkout.

  • If there are any overages, we’ll refund the difference.

  • Customs duties, taxes, or import fees are the customer’s responsibility.

📦 Damaged or Lost Packages

We are not responsible for items lost or damaged during transit.

If your package arrives damaged:

  • Save all packaging and damaged items

  • File a claim directly with the carrier

If your tracking shows “delivered” but you did not receive your order:

  • Email us at passionmoonpotions@gmail.com within 5 days

  • We will initiate a claim and work with the carrier

  • Please allow up to 21 days for investigation

  • Replacement or refund will be processed after claim resolution

  • Note: Local law enforcement may be involved for stolen packages

🛑 Incorrect Addresses & Refused Deliveries

Please double-check your shipping address at checkout.

  • If an invalid address is entered, we will try to contact you. If unresolved, your order will be canceled and refunded.

  • If a package is returned due to an incorrect or incomplete address, you will be responsible for the reshipping cost.

Passion Moon Potions is not responsible for lost packages due to incorrect shipping information.

If you have any questions about shipping or need help with your order, don’t hesitate to reach out to us at passionmoonpotions@gmail.com 💌